Ordered in October to have time to test. Arrived quickly but without instructions and remote control. I emailed the company and they responded quickly and shipped the items right away! I later watched a video to see how to put it together but there was no way to connect the bottom tier to the base! It was too short. The strings would break as they are very thin. I emailed the company again and sent a photo of how it couldn't be connected. They immediately replied again and said they would send a replacement which arrived quickly. It had everything I needed and was easier to hook up. Being a USB connector it would have to be configured differently but I figured it would be easy to find a solution to use it externally. It's not like this. I reached out to them again for ideas and they responded with helpful answers. The problem I had was that I couldn't find a weatherproof USB cable. The cable on the tree is weatherproof, but the plug is not. And the cord is only about 6 feet long. There was no place where you could put a tree outside and stick it inside. One solution was to get the cable and tape it and the connection to protect it. It seemed like a lot of work and not ideal for me. I opted for a medium-sized Dri-Box and a weatherproof USB power strip, both of which can be used at other times of the year. Later a friend of mine suggested getting a USB power plug that could be plugged into an extension cord and then just tape it nicely at the connection point! Ideal! There are no placement restrictions. There might even be a cover big enough to protect it, or a small junction box. Maybe I'll try that next year. After all the logistics of getting it working outside, I'm excited to show it off and have fun with all the lighting combinations! I hope it stands up to the cold and snow elements. The time will show. This company stands behind their guarantees 100%! Always answered quickly and accurately. I didn't have to go back to them for clarification. Refreshing! I highly recommend this tree and this company. I'll update later when it's been used out there for a while to share how it works.
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