I like that they are able, willing & capable! They work quickly with my organization's needs but also take their time so you know what your getting into before committing yourself financially or otherwise - which was great for us since we were just beginning our service journey at this point in time when companies come out strong w/o giving much thought as far as how long it will last nor have any idea about staffing costs etc.,etc.. Just do some research first!! We're looking forward learning more from them during implementation process once things get rolling next month! There isn't anything bad yet though. Great people too who really want whats best fot everyone involved :) So many benefits realized through working together-we've been impressed by everything done thusfar. ! Good communication skills along wit outstanding customer support has helped ease fears while being put under pressure due t new responsibilities given upon ourselves.