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Austria, Vienna
1 Level
736 Review
70 Karma

Review on Hippohose by Tony Flugence

Revainrating 3 out of 5

Hippohose Online Shop: A Disappointing Experience

My role as a product manager and avid consumer has given me the chance to check out the Hippohose website. My encounter fell far short of my expectations. The shop has many different appliances, parts, and accessories, but the interface is difficult to use. Finding what I needed among all the options for browsing proved challenging. In addition, I was let down by the assistance I received. The representative was uninformative and disinterested in answering my product-related questions. The company's lack of concern for its customers was obvious. The prices were higher than I had anticipated. It made me question the value of shopping at Hippohose when I discovered that comparable goods were available elsewhere for much lower prices. Last but not least, my purchase did not arrive when promised because of the slow shipping. This was particularly annoying considering how unsatisfactory my previous interactions with the store had been. The time I spent with Hippohose was frustrating on the whole. Although they have a lot of products to choose from, the store's poor interface, unhelpful customer service, and overpriced offerings make it hard to suggest.

Pros
  • Products of a superior quality
Cons
  • Bad web architecture.