Review on next4biz CSM by Matthias Foxx

The best part is that it allows me as an agent or service rep be able to perform all of my duties without having access to all information at once! This tool does not have everything I need but their support team was very helpful in answering questions we were unable to find answers for ourselves after searching online resources. They are also adding new features every month which makes life easier when compared side by side against other systems out there today. Not much dislike about this system so far however if they would add some advanced reporting tools like PowerBI then I think things will get really easy going forward. If you're looking into something similar where your agents can manage customer issues from anywhere through any device such as smartphones/tablets etc., give them what they want first before trying another product because most companies do offer free trials. We've been using Next 4Biz since 2014 and our.