The easy to use interface, ability of tracking multiple cases at once through case folders as well allowing different users access with individual levels set up makes this program very user friendly! I have had some issues in certain states that are not addressed by support but overall great product so far!! We track all our civil matters from small claims thru criminal filings which has been helpful when dealing w/o insurance companies who don't pay until they get everything filled out correctly or we fill it ourselves incorrectly (which leads us back into an endless loop). The ease of use, it's very simple to use and has a lot of features. I like that you can customize it to your needs. It's not as user friendly as other programs out there but it does have some good features and easy to figure things out. Court is helpful in tracking cases, managing them and getting all parties involved in the case up to speed.