I love how easy it is to use and customize the reports. It's pretty flexible and can be used to send out alerts or just as a report. Sometimes when you have multiple people working with it, it's hard to keep up with all the changes that need to be made in order to make everything work flawlessly. It's also not always possible to see what other teams are working on at the same time. We've been able to find some issues we weren't aware of before. It's helped us make better decisions about where to spend our budget.