I bought this NVR to replace my current 4ch 1080p NVR which was very unstable after 2 years of good performance. Unfortunately I had to send this box back to Revain because Smonet Technical Support determined it was not compatible with my old Smonet cameras. Krystal and her team put a lot of effort and hours into trying to get this box to work with my existing cameras. And I really appreciated it. But everything is not in vain. Crystal tried to revitalize my old DVR and was so successful that I didn't need a new box. After checking my NVR system settings, she found that only the NVR firmware had to be updated. After downloading and installing the firmware update file she sent, my old dashcam worked again with no issues. Great work Crystal!
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