The team is very collaborative, honest & transparent which I like as they are always open to constructive feedback from their clients. They understand what we want & how our business works so that they can help us achieve them effectively! Our website has been developed by Canva since 2015 with no issues or complaints at this time. We have had some minor updates but nothing of major importance other than regular hosting fees etc. Nothing really because it's an awesome product - great UX/UI design makes everything easy-to use without needing any training or support (which would be needed if anything was wrong!).