I enjoy the ease of connecting to other users, creating groups, and sharing content within my network. It is not very user friendly for newbies, which makes it difficult to get started. This tool has helped us connect with our customers in an efficient way. We are able to share information, ideas, etc. in a more organized manner than we could before using this tool. I like how easy it is to use this program for my organization! It has helped us connect with our customers better by allowing them access to what we have going on in their area as well as creating opportunities where they can help out if needed (which was not always done before). The reporting system could be more user friendly/intuitive but overall its been great so far!! We are able to provide resources easily when asked or need assistance through the forums etc.