DO NOT BUY We bought your product a few weeks ago. Since it's a purchase and an activation, he keeps saying he's not saying anything. We have looked at all reference documents and whether the product is indoors or outdoors is not reported. Currently the ads are not showing GPS although according to the coverage maps on their website via Tmobile we are in an area with full 2G coverage. We bought the tracker from Amazon and are returning it as the product is unreliable and does not work as advertised. The irony is that before you can even test the tracker, you have to register with the service to know if the product works. reliability and accuracy. Also, you can only contact support through a ready-made feedback form that constantly recommends you a place on the help blog and never responds. According to their website, they cannot (will) refund purchased plans once paid for and to know if the tracker is working you must purchase maintenance plans! It's really hard to understand your options when purchasing a service. I am very tech savvy and have worked (very successfully) with several other tracking devices and was hoping this would help track my pet efficiently and accurately. It goes without saying that I do not generally recommend this product! Also the customer service is terrible, they only communicate via email and yet they don't seem to solve problems with adequate answers. Days also answer! If you value your money and don't want to lose it: DO NOT BUY
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