I have ordered these ladders 4 times recently and they are always good. My bird likes to chew them up quickly and they aren't painted or anything. But the one I received today was defective. And the person who wrapped it knew it was defective. They simply attached one of the hooks to the bottom as the top was obviously split. Not a big deal since it's a cheap ladder. But it's annoying to see someone sent this instead of just snagging a ladder that wasn't broken. Now I have to sand it down so my bird doesn't have splinters.
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