I love the fact that it keeps track of appointments, clients, and the status of each appointment. It's super convenient! There are definitely some improvements that could be made, but overall I'm satisfied. I would recommend this service to any business who needs assistance scheduling. It allows me to have an organized calendar so I can easily see what times I have free next week. I love how it can be connected to your calendar so when someone clicks "Book Now" they are taken directly there without having to manually input their information or pay for an app. It's also great because we have one system across our office which makes life easier! The only problem i would like solved is if they made the software available in other languages besides English (esp Spanish). We've been able to solve wait times by using Booxi as well as being more efficient at scheduling appointments.