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Jerome Godwin photo
Hungary, Budapest
1 Level
733 Review
32 Karma

Review on firstrend by Jerome Godwin

Revainrating 2 out of 5

Experience with Firstrend Online Store Was Disappointing

I must admit that while I was eager to test out the cutting-edge electronics and security products from Firstrend, my encounter with their web store has been disappointing. The business promises to be "forward-thinking," but their website felt dated and was challenging to use. I had trouble navigating the checkout process and finding the products I was searching for. In addition, the goods I got fell short of the caliber I had anticipated based on Firstrend's marketing. The cutting-edge security camera did not work as well as I had anticipated, and the surveillance DVR kit I bought had some technical problems. Even worse, when I tried to contact customer support for help, I received unhelpful responses and a lack of understanding for my frustrations. Overall, I wouldn't advise anyone to shop at Firstrend's website. The unimpressive website, unimpressive offerings, and subpar customer support all contribute to a bad overall experience.

Pros
  • Their website is well-designed and simple to navigate, making it very user-friendly.
Cons
  • There is room for improvement in the scope of coverage provided by the company's guarantee policy.