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Algeria, Algiers
1 Level
709 Review
41 Karma

Review on Bakeology by Aaron Jones

Revainrating 3 out of 5

My Disappointing Experience with Bakeology's Shipping Review I was really looking forward to trying out Bakeology's gourmet food items and bakery products, but sadly, my experience with them was not very positive. The products themselves had a satisfactory level of flavor, however the manner in which they were shipped left a lot to be desired.

To begin, there was a delay in the delivery, which was really aggravating. But when they finally arrived, I was dismayed to see that some of the items were not in the best shape. This was one of the things that led to my disappointment. The bread had been compressed, and the pastries had lost some of their freshness. To make matters even worse, when I went to call customer care to voice my issues, I had a difficult time receiving a response. This made the situation much more frustrating. When I did finally hear back from them, they were unhelpful and didn't appear to care about my experience in the least. Bakeology's devotion to employing high-quality ingredients in their products is admirable, but the company's shipping method and customer support have a long way to go before reaching the level of excellence it deserves. I don't think I'll be placing another order with them until such time as these concerns are resolved.

Pros
  • The process of placing an order online is simple.
Cons
  • Customer care may use some improvement.