The customer service was very helpful with our question, but they seemed unprepared when we were in crisis mode after getting hit by an EF-2 tornado warning during early March of this year (2017). Our business had continued as normal for many years prior so there weren't any issues - until then! We are still trying get information back from them regarding what happened at that point & where everything got lost. I wish someone would have warned us about how vulnerable their systems really can be since no backups or anything like that exist anymore due to legal reasons etc... We are using this tool for our project management, time tracking as well as resource allocation in order to improve productivity of work force by better monitoring their performance. It is very simple yet powerful software which makes life easier with its features like dashboard reporting etc. As an organization we have been able to understand how much each team member contributes towards achieving targets set up by ourselves.
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