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United States of America, Albuquerque
1 Level
726 Review
64 Karma

Review on D'Luca by Sabryna Wickings

Revainrating 2 out of 5

An Experience with D'Luca That Was Disappointing

Finding a trustworthy company that sells musical instruments and accessories of a high quality is absolutely essential if you are a musician. On the other hand, the most recent interaction I had with D'Luca left me feeling downtrodden and frustrated. I discovered that the company's selection of products was not nearly as extensive as they claimed it to be, despite the fact that the company boasts of having a vast and varied product catalog. In addition, it was difficult to traverse the website because the categories were unclear and there was a lack of detailed product descriptions. In addition, the products I ordered were of a poor quality when they were delivered to me. I recently bought a pair of strings for my violin, but after only a few days of using them, they already broke. When I attempted to get assistance from the business, their customer service department was unhelpful and insensitive to my situation. They made no attempt to compensate me or provide a replacement for the flawed merchandise. To make matters even more difficult for me, I discovered that the prices offered on the D'Luca website are not as competitive as I had thought they would be. I was able to locate comparable items at a significantly lower price when I shopped at other online retailers. The entirety of my time spent with D'Luca was less than satisfying. My feelings of frustration and dissatisfaction stem from the limited assortment, the poor quality of the products, and the unhelpful customer service. My experience as a performer has led me to the conclusion that D'Luca is not a trustworthy source for musical instruments and accessories.

Pros
  • Affordable rates
Cons
  • erratic product quality