Ordered and it came rolled up but the first thing it says on the lining do not fold. Despite this, and against my better judgment, I decided to use it, at least until I could go to Petsmart to buy it. I was afraid my gecko would have problems as we have had him for two weeks now and I am about to buy him. Anyway, I set the temperature to the first level and it works. I use it at night and I can tell he loves it because he lays on it after eating. I also did this update because they were great at offering a replacement.
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