Review on Andersen Tribeca® Style Gliding Thumb by Brian Smith

This thumb latch fell apart while locking the door one night. As it was a 15 year old door we had trouble finding a replacement. We called local facilities listed on Andersen's website (also listed as privately owned and Home Depot). Home Depot was unhelpful, we looked online and even called the store to speak to a clerk who didn't know. Then we called a private company 25 miles away; The guy was helpful and said to take a picture and email him which part we need. He thought he knew exactly which part but wanted to make sure from our photo and was very helpful BUT he said it would take 2-3 weeks to get the part, which seems reasonable considering he's mining the material himself , mold, powder coat and make the packaging for everything, just between the house and every day from 3pm to 4pm. I searched for Revain, found it, got it in 2 days, installed it, works fine. We didn't have a part number or anything, we just put in a few keywords. Installation took about 2 minutes including opening the package. Works perfectly!