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Saudi Arabia, Riyadh
1 Level
696 Review
37 Karma

Review on LENUE by Jeff Warne

Revainrating 2 out of 5

The LENUE Online Store Provides a Shopping Experience That Is Both Disappointing and Frustrating

The most recent time I shopped at LENUE's online store did not live up to my expectations in any way. Because the website was both slow and clumsy, it was difficult to navigate and choose the appropriate options. It took an interminable amount of time for the sites to load, and on occasion, they didn't even display the images. I wanted to quit up since it was so frustrating, but I forced myself to keep going and was finally able to place an order. Even more frustrating was the process of checking out. It was difficult to understand and unstable, and I had to refresh the website several times before it started functioning properly. When I tried to contact customer care to correct the error that I made by selecting the incorrect size for one of the items, I was treated with complete silence. I tried phoning and sending many emails, but no one answered my inquiries at any point. When my order did finally arrive, I found that the things' quality was really poor, and I was very unhappy about this. The garments and jewelry gave off an impression of being low-quality and poorly constructed, and some of them were even starting to break apart. They were nothing at all like the photographs presented on the website. I attempted to return the things; however, the process was complicated, and it needed me to fill out a number of paperwork and send a number of emails. It took an interminable amount of time to secure a refund, and I constantly had the impression that I was being required to jump through hoops. My experience shopping at the LENUE online store was, in the end, one that was both unpleasant and disheartening. I would never suggest this business to anyone, and I have every intention of going elsewhere to fulfill my future need for apparel, footwear, and jewelry.

Pros
  • Rapid transit times
Cons
  • Poor service to customers