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Norway, Oslo
1 Level
722 Review
39 Karma

Review on CaseBuy by Jeff Ross

Revainrating 3 out of 5

CaseBuy Online Store: Low-Quality Products and Unsatisfactory Support for Customers

My recent purchase of a computer accessory from the CaseBuy online store was a mistake that I deeply lament making. I should have gone elsewhere. The product that was sent to me was of an incredibly low quality, and it did not match the description that was given on their website. After getting in touch with their customer support department, I was given condescending responses and was unable to find a solution to the issue I was having. In addition, the procedure of shipping from CaseBuy was a complete and utter nightmare. Because the estimated delivery date was moved forward multiple times, and the tracking information that was provided was incorrect, it became impossible for me to determine when I would actually receive my purchase. Given how urgently I required the merchandise, this was an especially frustrating development. I discovered that in addition to the poor quality of their products and unreliable shipping, their prices were significantly higher than the prices that other reputable online retailers charge for the same products. CaseBuy is not a good option for anyone seeking to buy electronics and accessories online because it does not offer competitive pricing, there are issues with the quality of their products, and there are problems with their customer service. My interactions with the CaseBuy online store were, on the whole, underwhelming, and I would definitely advise others to steer clear of doing business with the company. There are a multitude of additional online retailers that can be found that provide customers with products of superior quality, customer support that is more dependable, and lower prices.

Pros
  • There are alternatives available for expedited shipping.
Cons
  • Customer care is poor and staff are unresponsive.