I've been using hemp wicks for years, but this one isn't up to date. The wick is shiny with wax and is very thin so it burns out quickly. The wick doesn't burn very well, making it difficult to use. You have to repeatedly light the fuse, the others I've used burn until I put them out. This shows that there is a 100% satisfaction guarantee. I will update my rating after contacting support. They claimed they had thicker wicks and could add more wax for you. I have yet to find out if it's just another brand. In short, the wick is thin, glistens on the wax, and burns quickly when lit. need to return it or bear the cost. I'm glad I didn't buy a 420ft wick.
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