The live chat feature is very helpful when you need immediate assistance! They have excellent customer service, they're always willing to help and are never pushy. I had an issue with one of their courses and they were able to resolve it very quickly. I would definitely recommend them to anyone looking for great training. It's helped us grow our organization by utilizing their course catalogues. Their customer support has been amazing! Their system works well with ours. We use their training for all of our staff in training new hires.