I like that they are very open to my ideas and suggestions. They always have great feedback when it comes time to discuss what we both think will work best in our project together. The process of getting started with them can be rather slow at times but once you get going its smooth sailing! Sometimes things come up during the creative process which requires more input from me than expected (i.e. additional revisions). This has been resolved quickly and professionally by their team! We've had some really good success so far using them as our branding agency. Their logo designs were spot on for us!