My DVR just died after two and a half years, or at least I couldn't revive it. After several emails and phone calls (yes, you talk to them) I finally had to buy a new dash cam so I could continue using my 1080p and 2MP Wi-Fi IP cameras. The instructions were emailed to me and the video showed two different system restore methods. The video inspired ideas, but the process didn't work: the DVR didn't "see" the camera in WiFi mode. The instructions sent via email, although not very clear, eventually did the trick. I never had to dismantle the cameras because I have a long network cable. As soon as I was able to restore the first camera, the other 3 suddenly appeared. What I had to change was the ESSID and password in the DVR setup screens as instructed. Now the system is working properly and the images are top notch. I have to thank the ladies at Smonet customer service who were very helpful and hardworking. Definitely 5 stars!.
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