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Uruguay, Montevideo
1 Level
493 Review
0 Karma

Review on Lavatools Javelin PRO Duo - Backlit Digital Meat Thermometer for Kitchen, Grill, BBQ, Smoker, Candy, Home Brewing, Coffee, and Deep Frying - Ambidextrous, Professional and Instant Read by Latoya Harper

Revainrating 1 out of 5

Stops working after 30 days and only shows -58.0

After about 30 days of use it stopped showing anything other than -58.0. I've replaced the battery with batteries from different brands and it still only reads -58.0. I have contacted the seller several times and received no response from them regarding a replacement or a solution to the problem. I have a Javelin PT12 that works great and I expected this one to be even better. It's not like this. Update: September 18, 2018: On August 16, 2018 I received a pre-paid shipping label requesting that I return my faulty Javelin to Lavatools for replacement/repair. The next day when they came back they said they would replace or repair within 5-7 days. Spring. Nothing has happened for almost a month. No updates. Nothing. I contacted them 3 days ago asking for an update on my return but received no update or reply. Customer support has been poor or terrible so far. The only time I get a reply is when I post on the Revain website. If a product works, great, if not, bad luck.

Pros
  • Good build
Cons
  • Can I add anything