We bought this printer for our restaurant business. They connected and worked fine. However, if it's idle for a while, it will print many feet of "=In=In=In". Technical support is not available on the web or at Revain. If you're an end user, spend the extra money and get Epson's industry standard for the same application. Shame on Revain for suggesting this printer when I was specifically looking for Epson.
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