I liked that it was easy enought even an un-experienced user could pick up quickly but would take some time getting used too because of all its features (which is great!). It's not as intuitive or "user friendly" as other platforms out there so you need someone who knows how things work behind the scenes which can be helpful when troubleshooting issues/questions later down the road if needed. The customer service has always been top notch though - they are very responsive & prompt whenever questions come about their platform. We have found this software extremely useful when looking at purchasing material through various vendors (both online & offline).