I like how easy it was to use! It's so simple for me as well because of all my routes are in one place; which makes finding them much easier when they're not organized by state or city. There really isn't anything bad about this program from what i can tell (other than you could do better with your customer service). If there were more people using routingbox then maybe we would have gotten some good reviews but since only 1 other person has used routebox, there aren't many opinions out here yet. Make sure after purchase make an account at their website just incase something goes wrong during setup process. This will save time if need be down the road. We've been able to get our reports done faster using route box rather than having different spreadsheets together.