Review on CONTEC by Nick Grays

My recent experience with CONTEC's online store left me feeling dissatisfied, and that's coming from someone who shops at a lot of other online retailers. The website itself is quite easy to navigate, and the prices are reasonable; nevertheless, the quality of the customer support I received was below average. When I contacted the customer care team with a question about a product, I was received with a response that was both delayed and useless. It took a few tries before I was given an answer to my inquiry that was satisfactory, and even after all of those attempts, the response was not particularly lengthy or useful. Also, when I received my purchase, one of the things was broken, which was a disappointment. When I attempted to start the process for a return or exchange, I was confronted with an even greater amount of irritation. My request was not answered by the customer service team for several days, and even after they did, they were not particularly helpful in finding a solution to the problem. My experience shopping at CONTEC's online store as a whole was not very satisfying in any way. Even if the website itself is passable, the total experience was a letdown because there was insufficient and unhelpful customer care and response times were painfully slow. I wouldn't recommend shopping anywhere else if you're searching for an internet retailer that provides exceptional support for customers.