I like that they are very thorough when it comes to doing our taxes each year. They also do all of my payroll for me which makes life easier! Their customer service department can be slow at times but not terrible. The software we use (QuickBooks) sometimes doesn't work right or has errors so you have to call them out every time this happens. It's just something about Quickbooks that isn't great. If your looking into hiring an accountant/tax preparer then definitely look into using their team as well! We've been working together since 2013 and everything runs smoothly now because there was never any problems before.