The ability for bots in Dynamics 365 has been great so far but I think we are just at starting point here as there could be more features available yet! There's not much you can do about it right now but if Microsoft adds some cool integrations into bot framework then this will definitely help us solve our customer service issues faster than ever before!! Customer Service Management (CSR) - Improved communication between agents & customers through social media platforms like Facebook Messenger or WhatsApp.
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