CRM Bot Review

Very good

Rating

4.4

Artificial Intelligence, Conversational Intelligence

Posted December 15, 2021Updated November 16, 2022

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Description of CRM Bot

CRM Bot is an enterprise-grade conversational AI platform that lets organizations build complex, intelligent chat/voice-bots and deploy them to a wide variety of channels. CRM Bot sits on top of your D365/Dataverse, which fuels your chatbots with relevant, structured data, making them intelligent and valuable from day one. CRM Bot is a powerful tool allowing enterprises to build intelligent chatbots fueled by CRM data and managed right from the core business systems. CRM Bot offers fully bespoke, enterprise-ready Conversational Agents, able to work directly from within your line of business system. Lead generation, automated sales, customer service, live problem resolution, booking, payments, internal assistance and more!

Posted October 24, 2022Updated October 24, 2022

The best tool for chat bot creation.

The user friendly interface. The best part is that I am able to create a chat bot to talk to my customers. The best thing to love about this application is that I am in charge of every part. I am able to create and manage my own chat bot and set up the flow of the conversations. This app is one of the best options out there for the people who are looking for a custom chat bot. It is the best when it comes to customer support. I believe that the only problem I am facing is that sometimes it…

Pros

User friendly UI
Easy integration with any other tools/applications.
Customizable templates available through Microsoft Azure Portal
Ability To Integrate With Any Platforms And Software’es Like Office365, LinkedIn etc.etc

Cons

Sometimes lags while loading

Posted August 25, 2022Updated August 25, 2022

Excellent experience with Bot Framework integration

The ability for bots in Dynamics 365 has been great so far but I think we are just at starting point here as there could be more features available yet! There's not much you can do about it right now but if Microsoft adds some cool integrations into bot framework then this will definitely help us solve our customer service issues faster than ever before!! Customer Service Management (CSR) - Improved communication between agents & customers through social media platforms like Facebook Messenger…

Pros

Integration with multiple channels, data enrichment capability among other things really matter when dealing directly one toone conversation to resolve business problems quickly without any external intervention required from an administrator/supervisor etc.Great feature which is lacking within Salesforce itself..as everything else seems outdated except CRm BOT integration..which gives your organization flexibility over all major channel communications tools e

Cons

There are nuances

CRM Bot Review

Description of CRM Bot

Reviews

Type of review

The best tool for chat bot creation.

Excellent experience with Bot Framework integration

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