The ease to use, quick response time when questions are asked via chat or email as well as having all your data at one place is amazing! I have not found anything that i dislike about this software so far! There should be more integrations for other platforms like Salesforce etc., This would make it even easier than what they already do now!! Make sure you get an account rep who knows how to navigate through everything because some things can seem complicated but once explained its easy peasy lemon squeezy. We've been able to streamline our processes from customer service up until sales follow ups which helps us keep track of everyone we're working with throughout each process.