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South Africa, Pretoria
1 Level
760 Review
61 Karma

Review on WhaleLife by Dan Germain

Revainrating 1 out of 5

Heading: Unsatisfactory Customer Service and Subpar Products from WhaleLife

I recently had a bad encounter with WhaleLife, an online retailer that focuses on essentials for personal care and beauty. My experience with their goods and customer service was below par, in spite of their promising product descriptions and marketing initiatives. First of all, I was disappointed in the goods' quality. Although the grooming items I purchased were advertised as high-quality, they fell short of my expectations. Despite their claims to nourish and enhance hair, the haircare products left my hair feeling dry and damaged. I communicated my concerns to the WhaleLife customer service team, but was met with unhelpful answers and a lack of empathy. They didn't appear to care as much about responding to my concerns as they did about defending their goods, which left me feeling frustrated and ignored. The checkout procedure was not user-friendly, and their website was challenging to navigate. Finding the items I needed was difficult, and the checkout procedure took longer than it ought to have. Overall, I was dissatisfied with my interaction with WhaleLife. I wouldn't suggest them to anyone looking for premium personal care and beauty necessities because of their subpar goods and poor customer service.

Pros
  • The bathroom, including all of its accoutrements.
Cons
  • Possible problems with delivery and packaging.