The ease of navigation through our dashboard is excellent for an organization with such size as we have! It was easy to build out all aspects of the platform including custom components where they were needed most - like customer login modules or email notifications within certain campaigns/actions. If you're looking for something robust that can scale well at some point in time it's worth considering this product. Their team has been very responsive throughout multiple engagements over several years now. They've helped us implement their software across different platforms (iPad apps, web app) so far without any issues. As mentioned above I think adding more customization options would be great but not sure if those exist yet? Would love to see them expand upon what already exists though! Customer service from Watchtower HQ when working together closely is exceptional and always helpful.