It's intuitive, easy for anyone with tech skills to use, has many features that are helpful in our setting (we're small). I appreciate there is an option available to set reminders which works well if you need them. A few weeks ago we ran into some issues where it wasn't allowing certain songs or hymns but were able to resolve those quickly by emailing support at QWS. We've been using this platform since 2014 when it first came out and have had nothing but great experiences! There really isn't much i don't like about their product; maybe just more customization options as they continue to grow? However, what makes us satisfied most is being connected so often throughout each week with other members who want answers/assistance too as needed - also helps to connect all together during special events too :) Have confidence knowing your staff will be supported through any situation whether local or technical. Their customer service team responds very promptly via phone &.