I like that it is easy to use once you get into it. It has many different ways of formatting your transcript and allowing for multiple versions as well. With all this being said there are some things they could make easier. Sometimes when I try to add another file or save my work, sometimes it messes up my previous edit which kind of makes me feel confused at first. If you want an affordable way of making good quality transcripts then go ahead! You will be happy you did. We have been able to reduce our time spent doing paperwork and transcribing doctor notes. Overall everything was great!