I like that it creates one account so you don't have to keep track of your users, plus is integrates with google maps for location data which makes things easier. sometimes gets confused in between names or has issues finding someone if an incorrect email id was used while creating user accounts. overall great tool! we've just begun implementing this into our business but looks pretty promising as far as saving us some hours every week/month. also its saved me money when i want to contact my potential customers using voice search through their chatbots. I like how easy it is to use and how many different options there are. I can't think of anything I dislike. It is a great tool for a business that relies on repeat customers. It is very easy to use and I have not had any issues with it. I highly recommend BnBChatbot. I've been able to get more repeat customers through this. I have been able to get more repeat customers through this.