The most helpful thing about this product has been its ease of use, I have never had any problems with it at all! It's very simple but easy enough so anyone who knows how computers work could figure out what they need to do themselves without me having to help them through every step (which isn't always necessary).
There are some features which aren’t as clear cut like "what does 'add' mean" - however once you know where everything goes there shouldn't really ever come up again unless something changes within their system. We're using winlogg borning & wells logs from multiple sources into one place making our job easier when reporting back clients etc.