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China, Beijing
1 Level
774 Review
49 Karma

Review on Hanjunzhao by Terry Herrera

Revainrating 3 out of 5

A Very Disappointing Experience with the Online Store Hanjunzhao

Because Hanjunzhao has such a comprehensive assortment of art and craft materials, I was really looking forward to shopping at their online store. However, my interactions with them were not satisfying in any way. The website was difficult to traverse, and I had a hard time locating the particular goods that I was seeking. When I finally did locate what I was looking for, I was disappointed to discover that the products were of poor quality. The textures of the textiles were not at all what I had anticipated based on the product descriptions, as they were quite rough to the touch. The sewing materials that I bought were also of poor quality and gave the impression that they would not last for a very long time. When I tried to contact customer support to voice my concerns, however, I received no response. This made the situation even more frustrating. Because I never got a reaction, I can't help but feel frustrated and disappointed in myself. In general, the Hanjunzhao online business is not one that I would suggest to other people. Even though they have a large assortment of products, the overall experience is disappointing due to the low quality of the items and the absence of any kind of customer service.

Pros
  • Service to customers of the highest caliber
Cons
  • inadequate customer care