The product works as described but the installation process is a nightmare. Even hiring a plumber doesn't help (trust me I called three and all three wouldn't install the thing because it's so annoying). Elkay can help fix this by including an installation template. I'm serious. how difficult it would be to have your engineering department include a full size printout of the back of the unit so you can make sure the water, power and sewage are where they should be. Having a reputation among professionals for being someone who puts effort into installing doesn't really seem like a great marketing strategy.
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