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Netherlands, Amsterdam
1 Level
710 Review
42 Karma

Review on ๐ŸŽง Black Wired Chips - Universal Helmet Audio System by Outdoor Tech OT0042 by James Handy

Revainrating 1 out of 5

Terrible customer service and a huge design flaw

Overall good headphones for a helmet. It can be difficult at times to push the button in your ear through the earcups with gloves on, but it works and sounds good. What worries me in the long run is that the audio jack that connects to the speakers is quite long and had to be tucked into the ear cushions. I'm afraid that one day it will break. I would have preferred it to be L-shaped instead. UPDATE 2/2018 As I already suspected, the cable "torn" and now tears more often. Although the company originally emailed 4 days after purchase to address this potential issue and assured that if anything happened they would look into it, they now insist that it has been 15 days since purchase is only 1 year warranty. This is technically correct but still poor customer service in my opinion considering I would have returned them immediately without their trust and although 15 months have passed they have only been used 6-7 times. save your money

Pros
  • Easy setup
Cons
  • Some flaws