The ability of this software is that it allows you manage your online reputation in an easy way (it's very simple).
You can see what people think about our product/service without having them contact us personally; they just write their opinion through comments sections which are stored inside "review manager". It also helps me keep track if I have answered some question previously asked so far because there will be links between my answers given before when someone asks something similar again later - great tool indeed!! Nothing really bad either but maybe more features would help improve its performance even further like being able connect easily via API instead only using web interface could make things easier sometimes since not everyone has access yet etc.. So overall good experience till now especially considering how cheap price compared too other competitors out here who charge much higher prices than we do :).