I. No real instructions sent, just a newsletter. Somewhere in there is a thin metal rod that's supposed to be used, but I have no idea what and how.2. It has a flat base that attaches from below and slides into the "brackets". This base makes the floor solid and when NOT in place the stretcher will fall forward whether it is empty, has a pet inside or the wheelchair handle is up or down. HOWEVER, this base will NOT remain. It is not fixed in the holders on the holder: There are two plugs on the base, which are plugged into two sockets on the underside of the holder. The base constantly falls out, there are no locking mechanisms for it. Not sure.3. It doesn't have straps to attach it horizontally to the chest or straps to attach it in the central part like other backpacks do. All it holds onto you are the shoulder straps and I feel like it's not secure enough. Unsafe for pets, the backpack may fall off you and hurt your back.Return.Return
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