I like how easy it is to use, as well has being able t o customize for my needs! It's also very user friendly if you are not familiar with computers or techy things in general; this software was made so anyone can understand what they need without having too much knowledge of computer programs/techs etc.. The only thing i dislike about veracle (and any other cloud system)is when your internet goes down everything gets messed up & all appointments get lost!! So make sure u have back-ups everywhere just incase something happens. This helps me keep track off everyone who comes into see us at our office which makes scheduling easier than ever before now we don't lose anything by accidently forgetting an appointment because someone else got there first. !