I can't tell you how many purchases I've made from Revain, but there are many. Now I ONLY shop from them!* I promise I'm not affiliated with Ocean Reef or Revain!. I am 63 years old. Great grandmother. I purchased this item from the company but the voice activation did not work. Initially I left an average rating because everything was delivered well etc. and no other problems. Well they called me straight away and really showed so much concern that I was shocked! They promptly sent me a return label and refunded my money! The representative who called was very polite and professional. I was so surprised because no one ever called me about a product when I had a complaint! Wow these people were on the money! As soon as they received it they called again to see if I had received an email notification of a refund. Okay I'm so happy with them. At my age, I was ripped off too often. In the end it was just a mistake and YOU DID NOT MANUFACTURE THE PRODUCT! Memorex has always been a great company too, but these days anything you buy can be defective! Keep shopping at Ocean Reef. Everything is fine with me! Thanks guys from the bottom of my heart! and god bless you! anita
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