I like the ease of using the software and the fact that it is very user friendly. Also, it is able to connect to other software. I would like to see more features added to the software. I would like to be able to have more control over the software and be able to add more options. I would recommend Kaseware to other organizations that are looking for a software that is easy to use and has a lot of options. I am able to use the software to send out emails to our team members and make sure that they are on the same page and on track for our goals.