Hair type: 4a/ Low porosity. I really wanted to like this product. Unfortunately, this line of products has left my hair tangled/dry. I couldn't detangle/comb. I tried the entire line of products (shampoo, conditioner, mask) and followed the directions listed. I've been using it non-stop for about 2-3 months just to make sure this is the product and not that I'm doing something wrong. Same problem. FYI, for those with low porosity hair, you can check the ingredients list overleaf. I know some low porosity people have protein sensitivities. I have found that some/most Shea Moisture products contain hydrolyzed rice protein and this may be why my hair has reacted so badly. Hope it can be someone else!
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