The thing I like most about this product in general are its features such as call recording with timecode tagging support which makes it easier to use when you need them later or even if someone has not picked up their phone yet! They could be better at providing tutorials so we can learn how everything works together but they do provide some online documentation though - otherwise just spend sometime watching YouTube videos since everyone there seems fairly friendly (and knowledgeable).
A great way of managing incoming calls from customers who have questions regarding your products/services without having human agents present 24 hours per day 7 days week & 365days year round!!