I'm pretty sure they sent me a used curling iron. It was dirty, the hinges creaked and "twitched" with use. That might not be the right description, but when you open or close the iron, it gets stuck halfway. Then after it was really closed it wasn't tight enough and the hair just slipped out. Not sure if this is FHI, the seller or just this product. I'm almost 100% sure they sent a used unit.
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